According to a PWC survey, companies who offer great customer service can charge a 16% higher price for their products and services. As you look for ways to improve your customer experience, a digital transformation can eliminate customer pain points in surprising ways: Simplify Customer Onboarding Impressing your customers up front can increase the chances…
Many business executives have heard of BPO (business process outsourcing) but think of it as merely call centers or other customer facing roles that are outsourced abroad. But today, many BPO services focus on the backend of your operations and can actually improve your relationship both with your customers and vendors, achieving significantly more for…
From Elon Musk’s assertions that robots might rule the world one day to the daily business efficiencies transforming things like data entry and payment processing, there’s a whole world of digital possibilities and promises competing for our money and attention. Not to mention our sleep. If you’re like most people over the age of 11,…
Organizations large, medium, and small all have one thing in common—the need to process incoming mail and paperwork quickly and accurately. Mailrooms operate as a cost center in every business, yet they may be responsible for slowing down the intake and distribution of incoming mail. And when the volume of documents increases, so does the…
In an era of transformational possibilities for automating document management, the act of opening an envelope delivered to a centralized mailroom can seem like an astonishingly retrograde exercise. But it’s reality for many businesses, especially those dependent upon sensitive physical records: the streamlining and integration of data and documents that arrive by mail, email, email…
The corporate mailroom is a common roadblock for important business processes. It’s difficult to stay on top of the mail, but critical to do so, because falling behind leads to outstanding invoices, unfulfilled obligations, and expired opportunities. With all of the labor involved—from receiving, opening, and distributing paper mail, to maintaining an empty email inbox,…
Running a business is complicated. Your company has a product (or service) that it knows (alternative: or that it delivers) exceptionally well, and that know-how makes you invaluable. But that’s not all you have to worry about—you’re managing a company after all; you have to manage documents, track employees, manage processing, make sure invoices are…
What is document scanning? Document scanning is the conversion of paper documents into digital files. It’s a process many companies do with multifunction copiers, office supply stores, and even cell phone cameras. Unfortunately, when you’re converting a lot of documents, or converting documents that require secure document scanning, those DIY scanning methods start to fall…
Handwritten Notebooks Can Hold Priceless Raw Data Over the past several decades, research in the pharmaceutical, biotech, and academic fields has been largely recorded by hand. Handwritten note taking is a legacy practice in scientific research, and continues in spite of all of the advances in data management and digital recording devices over the years….