The coronavirus pandemic has fundamentally impacted how our economy, and individual businesses, function. Many businesses are responding in a three-pronged approach: react, remodel, return. Companies face new challenges as they continue to do business in what will be the “new normal” and are turning to business process outsourcing, enabling a more adaptive and cost-effective business…
According to a PWC survey, companies who offer great customer service can charge a 16% higher price for their products and services. As you look for ways to improve your customer experience, a digital transformation can eliminate customer pain points in surprising ways: Simplify Customer Onboarding Impressing your customers up front can increase the chances…
Many business executives have heard of BPO (business process outsourcing) but think of it as merely call centers or other customer facing roles that are outsourced abroad. But today, many BPO services focus on the backend of your operations and can actually improve your relationship both with your customers and vendors, achieving significantly more for…
Running a business is complicated. Your company has a product (or service) that it knows (alternative: or that it delivers) exceptionally well, and that know-how makes you invaluable. But that’s not all you have to worry about—you’re managing a company after all; you have to manage documents, track employees, manage processing, make sure invoices are…
What is document scanning? Document scanning is the conversion of paper documents into digital files. It’s a process many companies do with multifunction copiers, office supply stores, and even cell phone cameras. Unfortunately, when you’re converting a lot of documents, or converting documents that require secure document scanning, those DIY scanning methods start to fall…
Handwritten Notebooks Can Hold Priceless Raw Data Over the past several decades, research in the pharmaceutical, biotech, and academic fields has been largely recorded by hand. Handwritten note taking is a legacy practice in scientific research, and continues in spite of all of the advances in data management and digital recording devices over the years….
Congratulations! You’ve made the smart decision to eliminate invoices and streamline the receipt of your mail and email with a digital mailroom. As soon as it’s all in place, you’ll quickly start to enjoy increased efficiency and the ability to reallocate space and staff hours that were previously being wasted on managing incoming paper and…
You recently decided to go digital and end your company’s reliance on paper. You’ve already done some homework – you know the benefits, have performed some initial due diligence, and have drafted a preliminary blueprint of your digital journey. The decision is made, so let’s get started! Easy, right? Truth is, deciding to go paperless…
How to Choose the Right Lab Notebook Scanning Solution Managing notes and raw data throughout an R&D program is a daunting but critical responsibility. R&D data can take many forms: spreadsheets, memos, experimental write-ups, drawings, specialty documents like ECGs, and most commonly, handwritten lab notebooks. Whatever the form, it’s your intellectual property (IP) and it’s…
You’ve been here before—sitting in your restaurant’s back office, looking at a pile of paid invoices. You’ll need to keep those receipts for at least seven years in case you get audited, and you may need some of them to settle payment disputes with your vendors down the line. But for right now, they’re dead…